Bont Rowing offer a 30-day returns policy on any full price shoes or parts purchased from shop.bontrowing.com. Any product being returned or exchanged must be in original condition and show no signs of installation of parts or hardware. Follow the instructions below for a fast and hassle-free return or exchange:
All full-priced product(s) are eligible for return and refund – excluding shipping – within 30 days of being received. All returns must be in new condition and include all original packaging. Return shipping costs and insurance must be covered by the customer. Unfortunately Bont Rowing is unable to accept liability for any damaged, lost or delayed return products.
At Bont Rowing, we have done everything possible to ensure your size selection is the right one. We understand however, that even with our Size Wizard and Size Chart, it's not always possible to determine the best fit without trying them on. So, that's why we give you 30 days from receipt to exchange your shoes for a different size or color.
As per our returns policy, the customer is responsible for the cost of returning the goods to the nearest warehouse in addition to shipment of replacement product(s). Please be advised we recommend you take up insurance when returning any products as Bont Rowing cannot be held responsible for lost, damaged or delayed items.
Exchange of shoes from our Clearance section will incur a handling fee of $15.
In order to return of exchange an item, please download the returns form from your original order email and follow the instructions.
If this is not available, please email [email protected] with the following information:
- Your order number.
- Reason for return and/or exchange.
- Return shipping address including full name of recipient, email and contact phone number.
A representative from Bont Rowing will contact you within two working days with details on the nearest location for return products.
All products(s) purchases in store should returned to the retailer for exchange and/or refund.